Refund Policy

Returns & Refunds Policy

All Seventh Heaven products are made to order and manufactured specifically for each customer.

Because of this, we do not accept returns or exchanges for change of mind, incorrect size selection, firmness preference, or aesthetic preference once an order has been confirmed and production has commenced.

Damages, Defects & Incorrect Orders

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, you must notify us within 48 hours of delivery by contacting us at [email protected], including clear photos and a description of the issue.

If the claim is approved, we will arrange:

• Repair, replacement, or
• A refund where applicable

at no additional cost to you.

Non-Returnable Items

The following items are non-returnable:

• All made-to-order and custom products
• Special order items
• Sale items
• Gift cards

Exchanges

Exchanges are only considered where a manufacturing defect or error has been confirmed.

We do not offer exchanges for comfort preference, size selection errors, or design changes.

Refunds (If Approved)

If a refund is approved, it will be processed to the original payment method within 10 business days after inspection and confirmation.

Please note that processing times may vary depending on your bank or payment provider.

Contact Us

For any questions regarding returns, defects, or order issues, please contact:

📧 [email protected]